Effective Date: July 2026

At Hair Opulence, we are committed to supplying premium-quality hair extensions, wigs, and hair accessories. Due to the personal nature of our products, hygiene and customer safety are our highest priorities.

Returns

For hygiene reasons, we can only accept returns if the following conditions are met:

• The item is unused, unworn, and unwashed.
• All original packaging, tags, and protective seals remain intact.
• The lace has not been cut or altered.
• The hair has not been brushed, styled, coloured, treated, or installed.
• The return request is made within 7 days of receiving your order.

Any item that has been worn, altered, washed, cut, dyed, or shows signs of use cannot be returned or exchanged for hygiene reasons. This is consistent with South African consumer protection provisions relating to hygiene-sensitive products.

Non-Returnable Items

The following products cannot be returned unless they are faulty or incorrect:

• Human hair wigs
• Lace wigs
• Hair extensions
• Ponytails
• Hair toppers
• Hair bundles
• Hair pieces
• Hair accessories that have been opened or used
• Clearance, sale, or promotional items
• Custom-made or specially ordered products

Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Damaged during delivery,
• Incorrect,
• Or has a manufacturing defect,

please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the product
• Photographs of the packaging

Once your claim has been assessed, Hair Opulence will arrange a replacement, exchange, repair, or refund where applicable in accordance with the South African Consumer Protection Act.

Exchanges

Eligible products may be exchanged for another product of equal value, subject to stock availability.

If there is a price difference, the customer will either pay the balance or receive store credit.

Refunds

Approved refunds will be processed using the original payment method within 7–10 business days after the returned item has been inspected and approved.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
• We recommend using a tracked courier service, as Hair Opulence cannot be held responsible for parcels lost during return transit.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it must follow the standard return process outlined above.

Contact Us

If you need assistance with a return, please contact our customer support team before sending any products back.

We are committed to resolving any issues quickly and fairly while ensuring every customer receives a brand-new, hygienically safe Hair Opulence product.