Effective Date: July 2026
At Hair Opulence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe when you visit our website or purchase our products.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
We may collect the following personal information when you interact with our website:
-
Full name
-
Email address
-
Contact number
-
Billing and shipping addresses
-
Order and purchase history
-
Payment confirmation details (we do not store your banking or card information)
-
IP address and browser information
-
Information you provide when contacting us
-
Cookie and website usage data
You may also choose to create an account, allowing you to view your order history and manage your details.
How We Use Your Information
We use your information to:
-
Process and deliver your orders
-
Communicate with you about your purchases
-
Provide customer support
-
Improve our products, services, and website
-
Process refunds or exchanges where applicable
-
Prevent fraud and enhance website security
-
Comply with legal and regulatory requirements
-
Send promotional offers and newsletters if you have chosen to receive them
Payment Information
For your security, Hair Opulence does not store your debit or credit card details.
All online payments are securely processed through trusted third-party payment providers using encrypted payment technology.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
-
Remember your shopping cart and preferences
-
Improve website performance
-
Analyse visitor traffic
-
Enhance website functionality
-
Deliver a more personalised shopping experience
Most web browsers allow you to manage or disable cookies. Please note that disabling cookies may affect certain features of our website.
Sharing Your Information
We respect your privacy and will never sell or rent your personal information.
We may share your information only where necessary with trusted third parties, including:
-
Payment service providers
-
Courier and delivery companies
-
Website hosting and IT service providers
-
Marketing platforms (where you have opted in)
-
Professional advisers or government authorities where required by law
These service providers are only permitted to use your information to perform services on our behalf and must keep it confidential.
Data Security
Hair Opulence uses appropriate technical and organisational security measures to protect your personal information against:
-
Unauthorised access
-
Loss or theft
-
Misuse
-
Alteration
-
Accidental disclosure
-
Destruction
Although we take every reasonable precaution, no online system can guarantee absolute security.
Your Rights
In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
-
Request access to the personal information we hold about you
-
Request that incorrect or incomplete information be corrected
-
Request the deletion of your personal information where legally permitted
-
Withdraw your consent to receive marketing communications
-
Object to certain types of data processing
-
Lodge a complaint with the Information Regulator if you believe your privacy rights have been infringed
Retention of Information
We retain your personal information only for as long as necessary to:
-
Complete your orders
-
Provide customer support
-
Meet legal, tax, and accounting obligations
-
Resolve disputes
-
Enforce our agreements
Once your information is no longer required, it will be securely deleted or anonymised where appropriate.
Third-Party Websites
Our website may include links to external websites. Hair Opulence is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Hair Opulence does not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be published on this page, and the effective date will be revised accordingly.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact Hair Opulence using the contact details provided on our website.
We are committed to protecting your personal information and ensuring that it is handled responsibly, securely, and in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
